• INSTALLATION

    No technicians needed - Just connect two wires, add power. It's that easy!

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    Step 1: Unplug internet cable in WAN port

    On your wifi router, unplug the cable currently in WAN port

    This cable delivers internet into your wifi router and typically comes from the wall or ISP modem

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    Step 2: Connect internet cable

    Unplug the WAN cable and plug DIRECTLY into port

    On the wiring diagram, look for the arrow that says

    "CONNECT TO INTERNET (via ISP modem)"

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    Step 3: Connect USB Adapter to Wifi Router

    Connect the USB adapter and red cable to your wifi router

    Connect the USB adapter to any available ports (if blue ports are available - use those!). Then, connect to WAN port on wifi router

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    All Done! Connect to personal network

    Everything should just work!

    Not Working? Some homes may require a different setup if PPPoE credentials are stored on your wifi router. See backup install for details

  • ALL DONE!

    ISP should connect DIRECTLY to Chinanetspeed; USB adapter sends signal OUT to wifi router

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  • WHAT HAPPENS AFTER MY TRIAL?

    Congrats on your successful installation! Read more on what happens next

    CONNECTING FOR THE FIRST TIME

    Please disable any 3rd party network applications for optimum performance (e.g Astrill, Express, etc). You can also test your speeds using any speedtest vendor - we’ve written a guide here: www.chinanetspeed.com/blog/speedtest-in-china

    WHAT TO EXPECT

    Our service includes a “self-healing” feature that automatically detects and updates your routing. There may be short disruptions - this is normal. Please contact us if you still cannot access the Internet after 5 minutes.

    RENEWALS & ACCOUNT MANAGEMENT

    Anytime during your trial, you can visit your account page to view the current month’s data usage, select a plan, and pay online to renew your subscription (accounts.chinanetspeed.com).

    HELP & SUPPORT

    No need to restart your Chinanetspeed device - Instead, please restart the ISP modem, which often requires frequent restarts. If problems persist, contact us via wechat. We are here to help!

  • I'M STILL HAVING PROBLEMS

    Not working? Try these steps

    I DON'T HAVE A WIFI ROUTER

    We strongly recommend a personal wifi router (different from ISP modem), since you'll be able to access our full speeds - up to 200Mbps. Otherwise, our built-in wifi is limited to 30Mbps.

    INSTALLATION NOT WORKING

    Some homes may require slightly different wiring (due to PPPoE login on the wifi router). Try our backup installation here

    MY SPEEDS ARE SLOW

    We are pretty confident on our measured speedtests! However, your routing may need to be optimized if you have a China Mobile or China Unicom line. Please contact our staff for assistance.

    I'M NOT A TECHY- I NEED HELP!

    Just send a photo of your current wiring, focusing on rear ports and we can walk you through step-by-step. We are here for you!

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