WHY RESTARTING WORKS
Try these steps to get back online fast!
INTERNET NOT WORKING?
Foreign sites are blocked, but domestic sites still work
Restart ISP modem should be the first step if your Chinanetspeed internet is not working. This solution works by assigning your home a new IP address when the modem is restarted.
IMPORTANT: Only restarting the ISP modem will assign a new IP address. Not to be confused with restarting your wifi router
Other possible explanations:
BILLING: Account expired
WIRING: Change USB to other BLUE port
NETWORK: Update routing via account page
INTERNET SLOW?
Webpages loading slowly and media frequently buffers
Contact us via email and we'll update for you! Our system uses intelligent routing that works to find the best path on the internet, but can need manual help from time to time.
Can't reach us after-hours? You can perform a routing update via your account page at accounts.chinanetspeed.com under "manage device"
Other possible explanations:
BILLING: Account data exceeded
WIFI ROUTER: Restart Wifi router
WHERE IS MY ISP MODEM?
Hint: Check behind a network panel or shared hallway closet
Did you know? Restarting the ISP modem fixes 90% of all issues!
Cheaply made ISP modems are the weakest part of your home network. Give it a restart every month or so for best performance!
WHY IS MY INTERNET NOT WORKING?
Show off your projects, features, or clients in this section.
CHINA INTERNET IS ALWAYS CHANGING
What worked yesterday may not work today
Like the weather, the internet can be unpredictable and turn at a moments notice in China! There can be many valid reasons why the network has changed - normal routine maintenance, network congestion, and of course, governmental intervention.
At Chinanetspeed, we know disruptions are unavailable. Instead, try the following steps to clear old routing and get back online fast!
CONTACT US
Don't wait several days before getting help - Our staff can run remote diagnostics to fix your issue ASAP!
WECHAT
Average Response Time: 3-5 hours
Wechat ID: Chinanetspeed
